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Shipping & Taxes

See below for the delivery information for your country

All orders placed before 12:00(GMT) are shipped within 1-2 days. All orders are shipped with DHL. Unless specified, we provide a fully tracked service. Once your item has been shipped, you will receive a confirmation email with a tracking number that can be used to track the progress of your delivery at www.dhl.com.

 

SHIPPING RATES

UK

  • Standard (3-5 working days) - £3.95
  • Express (2-3 working days) - £6.95

EU

  • Standard (3-7 working days) - £3.95
  • Express (2-3 working days) - £8.95

Europe (non-EU)

  • Standard delivery (5-7 working days) - £8.95
  • Express delivery (2-5 working days) - £14.95

US/CAN

  • Standard (10-15 working days) - £3.95
  • Express (2-5 working days) - £8.95

Rest of the world

  • Standard delivery (3-7 working days) - £19.95

*Delivery rates and times are subject to change during sale events

 

IMPORT DUTY AND TAXES

As all orders are shipped directly from our warehouse here in the UK, you may be susceptible to customs fees. Customs fees will be charged as your package reaches your destination country. 

You, as the customer, are liable for all import duties, customs, and local sales taxes; payment of these fees is necessary in order to release your order from customs.

The grand total of your order as displayed on the checkout does not include any additional duties. The carrier, prior to delivery, will inform you of any additional duties that are required. 

UOW has no control over customs and import tax. Unfortunately we can't tell you how much you will be charged as customs and import tax varies widely depending on the country you are situated in.

Refusing to Pay Customs

If you choose to refuse the customs fee and the parcel is returned back to UOW, a shipping & handling fee will be deducted from your refund.

 

PAYMENT AND VAT

Payment for products and delivery services can be made in GBP or the local currency that is offered to the country to which your order is being delivered. All prices shown on the website for both products and delivery services are inclusive of any applicable UK VAT. The total price you pay is always the same, regardless of whether or not UK VAT is chargeable on the sale.

Where you've requested delivery to an EU address, the price paid for the product and the delivery service will also include VAT charged at the UK rate

Where you've ordered products for delivery to a non-EU address, both the products and the delivery service will be zero-rated, with no UK VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.

ACCEPTED FORMS OF PAYMENT 

1. Cards: Visa, MasterCard, American Express.  

2. PayPal

 

Visit Customer Care for more information including returns and exchanges info